Improving Digital Application Skills for LPG Cylinder Maintenance from a Human Resource Management Perspective at PT Bumi Musi Sukses

Abstract

Background

Digital transformation in LPG cylinder maintenance requires employees to adapt to information technology systems that support data accuracy, operational transparency, and safety assurance. As a maintenance partner of PT Pertamina, PT Bumi Musi Sukses has implemented digital applications to support LPG cylinder inspection, pressure testing, and maintenance documentation. However, the effectiveness of this digital system depends on employees’ digital skills and the human resource management strategies used to support technology adaptation.

Objectives

This study aimed to analyze the improvement of employees’ digital application skills in LPG cylinder maintenance from a human resource management perspective at PT Bumi Musi Sukses..

Methods

This study used a descriptive quantitative approach. The population consisted of 25 employees involved in LPG cylinder maintenance activities, while the sample consisted of 15 administrative staff selected using purposive sampling. Data were collected through questionnaires, observation, and documentation. The questionnaire used a five-point Likert scale and covered four variables: digital application skills, information technology adaptation, HRM-based training and support, and maintenance effectiveness and occupational safety. Data were analyzed descriptively using mean scores and interpretation categories.

Results

The findings showed that employees’ digital application skills were in the high category. Administrative staff were able to operate the main features of the digital maintenance application, input LPG cylinder inspection data, and process maintenance requests independently. Technology adaptation was also categorized as very high, supported by intensive training, supervisor assistance, and the perceived ease of use of the application. From the HRM perspective, training and technical guidance helped reduce input errors and improve employee confidence in using digital systems. However, unstable internet connectivity remained the main obstacle because it caused data synchronization failure and repeated data entry. The use of digital applications had a positive impact on maintenance efficiency, data accuracy, reporting speed, transparency, and occupational safety.

Conclusion

Improving digital application skills contributes to more efficient and accurate LPG cylinder maintenance at PT Bumi Musi Sukses. HRM strategies such as continuous training, digital SOPs, field assistance, and employee motivation are important for strengthening technology adaptation. The company is advised to improve internet infrastructure and develop application features such as auto-save and offline mode to minimize data loss and support safer LPG cylinder maintenance.